1. Introduction
This Privacy Policy explains how we collect, use, store and protect your personal information when you become a member, book classes or use our services.
By joining our gym, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following information:
- Full name
- Date of birth
- Address
- Email address
- Telephone number
- Emergency contact details
- Membership information
- Attendance and booking history
- Payment information (processed securely by our payment provider)
- Medical information that you choose to provide which is relevant to your safety while training
- CCTV footage where applicable
- Photographs and videos taken for promotional purposes
3. How We Use Your Information
We use your information to:
- Manage your membership.
- Process payments.
- Book you onto classes.
- Contact you regarding your membership or bookings.
- Respond to enquiries.
- Maintain the safety and security of members and staff.
- Comply with legal obligations.
- Improve our services.
4. Marketing
We may occasionally send you information about gym news, events, offers or timetable updates. You may opt out of marketing communications at any time.
5. Photography & Video
Photos and videos may be taken during classes and events for use on our website and social media platforms.
If you have a safeguarding or legitimate privacy concern, please notify a member of staff and we will do our best to accommodate your request where reasonably possible.
6. Who We Share Your Information With
We only share your information where necessary, including:
- Our membership management software provider.
- Our payment processor.
- Our accountants where required.
- Law enforcement or regulatory authorities where legally required.
We do not sell your personal information to third parties.
7. How We Store Your Information
We take appropriate security measures to protect your personal information from unauthorised access, loss or misuse.
Your information is only retained for as long as necessary to provide our services or comply with legal obligations.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us.
9. CCTV
CCTV may be in operation throughout the gym for the safety and security of members, staff and property.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on our website or at reception.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available upon request and on our website.